Chain Drug Review - Counseling is worth the effort
SILOAM SPRINGS, Ark. — Concern for patients is evident from the extensive counseling that pharmacists provide at the Wal-Mart store here. Arkansas state law requires counseling for all new prescriptions, and pharmacy manager Yolanda Jones says explaining medications to customers is well worth the effort.
There was, for example, the patient just out of the hospital with a prescription for a Medrol steroid pack. Jones told him if he experienced any swelling to be sure to call his doctor. Some nights later the patient’s wife encountered Jones shopping and thanked the pharmacist profusely. Her husband did have a reaction, she said, but thanks to Jones she was on the lookout for it and was able to contain it after a call to his physician.
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And when Jones managed a Wal-Mart pharmacy in Springdale, Ark., she once filled a prescription for cephalosporin for a little girl who was allergic to penicillin. While cephalosporin belongs to a different class of antibiotics, Jones warned the girl’s mother that the child could be sensitive to both drugs. The girl did indeed have a reaction, but as the mother gratefully told Jones afterward, the pharmacist’s warning had left the family prepared for it.
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